Политика возврата средств

RETURN & REFUND POLICY

Last Updated: August 22, 2026

1. All Sales Final All purchases made on zylit.us are final. ZYLIT LLC does not accept returns or exchanges except in the limited circumstances described below. By completing a purchase, you acknowledge and agree that all sales are final.

2. Damaged or Defective Products If your ZYLIT® or LITVAAZ® product arrives damaged or defective due to a manufacturing defect, you may be eligible for a replacement, store credit, or refund at ZYLIT's sole discretion.

To initiate a claim, you must:

  • Contact ZYLIT Customer Support at support@zylit.us within seven (7) days of confirmed delivery
  • Provide your order number and a detailed description of the issue
  • Include clear photographic or video evidence of the damage or defect

Claims submitted after seven (7) days of delivery will not be accepted.

3. Eligibility Requirements To be eligible for a replacement or refund, the product must:

  • Be in its original, unmodified condition
  • Not have been damaged due to misuse, negligence, unauthorized modification, or failure to follow product instructions
  • Be accompanied by valid proof of purchase

4. Non-Returnable Items The following are not eligible for return or refund under any circumstances:

  • Products purchased through authorized distributors, retailers, or third-party sellers (contact the original seller)
  • Products damaged due to misuse, accident, or unauthorized modification
  • Accessories, consumables, or replacement parts
  • Orders with incorrect shipping addresses provided by the customer

5. Approved Refunds Approved refunds will be issued to the original payment method within seven (7) to ten (10) business days of approval. Original shipping charges are non-refundable. ZYLIT is not responsible for return shipping costs unless the return is the result of a ZYLIT error.

6. Warranty Claims For warranty-related issues, please refer to the Warranty Policy section of our Terms of Service. Every ZYLIT® device is backed by a six-month limited warranty against manufacturing defects from the original date of purchase.

7. Third-Party Purchases If your ZYLIT® device was purchased through an authorized distributor, retailer, or other third-party seller, all return, refund, and exchange requests must be directed to the original seller. ZYLIT LLC is not responsible for transactions processed through third-party sellers.

8. Contact For return or refund inquiries, contact us at: ZYLIT LLC Email: support@zylit.us Website: zylit.us